IntelliCredence helped one of the Asia biggest two wheeler manufacturing company to engage and improve their Employee interactions with enterprise critical applications and improve productivity.
Client Background
Being manufacturing company, employees were not accustomed to use software applications which hindered achieving organizations goals and overall productivity: Some of the key challenges:
- Interaction of employee with enterprise wide and mission critical applications
- Delayed responses.
- Retrieving information quickly from various enterprise applications
- They wanted a solution that could take care of employee interaction with enterprise wide application and keep employee focus on their primary jobs.
Solution
- Understanding challenges of the client, IntelliCredence helped the customer by designing and developing chat + voice assistant application that offers employee friendly and engaging experience.
- The conversational AI application proposes a bespoke experience to employee by helping them to quickly use enterprise wide applications and keeping their focus in assigned jobs, 24 x 7 availability, get regular reminders and thereby increasing productivity in big way.
- Our key solution features showcase:
- Chat and Voice Assistant:
- Natural Language Processing (NLP)
- Machine learning
- Speech synthesis
- Speech recognition
- Data analytical charts
Benefits Delivered
- Round the clock availability of information
- Faster recovery of information from various Enterprise wide applications
- Enhanced Employee trust and confidence in using
- Enterprise wide applications
- Reduced need for documentation
- Accelerated delivery and Change management