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FEEDBACK ANALYTICS

Implementing Artificial Intelligence to retrieve meaningful insights and patterns from multi-lingual feedbacks make value to businesses

ORGANIZATIONS CHALLENGES
  • Business leaders complaining about lots of multi-lingual textual data and don’t know how to use it Understand the relevant business or product feedback for improvement
  • Alarming for high risk feedbacks
  • Organizations spending lot of effort and time to understand from tons of feedbacks from multiple languages to get actionable targets
  • feedback insights and key messages are subjectable due to manual effort.

WHAT IS FEEDBACK ANALYTICS

Feedback Analytics apply Artificial Intelligence to find a meaningful pattern/insight/trend from unstructured textual data. Following is application flow:

THE SOLUTION

FEEDBACK ANALYTICS is an Artificial Intelligence applied product which find a meaningful pattern/insight/trend from unstructured textual data with multiple language. Few characteristics:

  • Pre trained models trained on various flavour of feedback data models and can be deployed rapidly to any kind of business customers deals in to providing business benefits early
  • No Code and low end testing- Move fast and deliver solution quickly and cost effectively
  • Easily customizable – based on customers business need, solution can be easily customizable
  • Customizable Categories – Service, Cost, Cleanliness, Waiting Time, Staff’s Behaviour, Medicine/Therapy suggested
  • Sentiments – Very Positive, Positive, Very Negative, Negative, Suggestive
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SOME OTHER BUSINESSES WHERE FEEDBACK ANALYTICS ADD QUICK RETURNS
  • Organizations Customer Satisfaction Feedback - Aspect based sentiment analysis can accurately report client’s opinion /sentiments leading to fast and accurate actionable plan.
  • Restaurant & Online Food Business - Customer feedback is pivotal for success of Restaurant and Online Food companies. Feedback analytics go beyond star rating and provide about key insights regarding feedback given.
  • Brand Social Score - Score brand value and reviews about brand on social media platform
  • Telecommunication - Suggest up-sell and cross-sell opportunities by understanding the customer reviews/comments on various social media platform.
  • Manufacturing Products Feedback - Identify the market response of any product and finding the root cause for the product success or failure based on the customer’s feedback on various social media platform